Return policy

RETURNS

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Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

For returnability , your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase .
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are given: (if applicable)
*Any item that is not in original condition, is damaged, or is missing parts for any reason not due to error on our part.
*Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If it is approved, your refund is then processed and your credit card or original payment method is credited ) automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post.
Next, contact your bank. The posting of a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at: eyesfusion.shop@gmail.com.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at eyesfusion.shop@gmail.com.

Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit worth equivalent to that of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item does not have was marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will therefore know that you have returned their gift.
Shipping
To return your product, you must ask us by email at eyesfusion.shop@ gmail.com the return address.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time to receive your exchanged product may vary.